14-day refund for your first purchase
You may request a full refund of your first RuneRadar Pro subscription payment within 14 calendar days of payment, for any reason. This applies to both monthly and yearly plans, even if you have used Pro.
How to request a refund
Use our contact form or visit Paddle support. Include the email used for the purchase and the order or transaction reference from your receipt. Do not send passwords or card details.
Paddle is our authorized reseller and merchant of record. Approved refunds are processed by Paddle to the original payment method. Processing times depend on Paddle and your payment provider. Refunded subscriptions may lose Pro access.
Renewals and cancellation
The first-purchase guarantee does not automatically cover renewal payments or requests made after 14 days. Contact us or Paddle if you believe a renewal or another charge should be refunded. Applicable law and Paddle's Refund Policy may provide additional rights.
You can cancel automatic renewal at any time using the subscription management link in your Paddle receipt or through Paddle support. Cancel before the next renewal to prevent another charge. Cancellation normally leaves access available until the end of the paid period and does not itself request a refund.
Your consumer rights
This policy does not limit any mandatory rights under applicable consumer law, including rights relating to faulty or unavailable services. Where those rights provide greater protection, they apply.